The Copa Airlines ONT Terminal also benefit from the airport's focus on customer service and convenience. Ontario International is praised for its user-friendly layout, making navigation through the terminal straightforward. Additionally, the airport provides various dining and shopping options to enhance the pre-flight experience. For those flying with Copa, the ONT terminal offers a smooth and pleasant environment, ensuring that passengers can easily connect to their international destinations with minimal stress.

The well-equipped Terminal 2 at Ontario International can accommodate international flights operated by Copa Airlines, providing customs and immigration facilities for the processing of foreign passengers arriving. The terminal is renowned for having less people using it than large hubs, which improves service efficiency and reduces wait times. In comparison to major airports, passengers flying with Copa Airlines may take advantage of a more laid-back ambiance and convenient access to ground transportation choices like parking lots, rideshares, and rental vehicles.